Help & contact
The fastest answer comes through the help form in the app (Settings → Help). Here are the questions we get most.
Is Noa a therapist?
No. Noa is an AI that listens, reflects and asks – using methods from CBT, ACT and motivational interviewing. She makes no diagnoses and replaces no therapy. When you notice you need more, “Therapists” lists real practices with open slots.
Where are my conversations?
On your device. The server keeps only the summary Noa writes at the end – visible under “History”, deletable there. Details in the privacy policy.
How do I delete everything?
Settings → “Delete my data”. You type the confirmation word, after which nothing remains server-side and the app gets a new device id. The local transcript disappears with the uninstall.
Voice output does not work
Check the iPhone's ring/silent switch and the volume – Noa speaks through the silent switch but not at volume zero. Voice input needs the microphone and speech-recognition permissions (Settings → MindMate). Voice mode is unavailable offline; the app then shows the offline banner at the top.
How does an appointment work?
Pick a therapist, tap a free hour, enter name and email, send. The request appears under “History” as “requested”; confirmation arrives by email. You can cancel in the app.
What does MindMate cost?
MindMate is free; there are no in-app purchases. Prices for therapy sessions are the practice's own.
Contact
Email: hello@lynk.run. For questions about your data please quote the device id from Settings – we cannot identify you otherwise, and that is by design.
If it is urgent (Germany)
- TelefonSeelsorge: 0800 111 0 111 – 24/7, free, anonymous
- Emergency: 112
- krisenchat.de – 24/7 by chat, up to age 25
- Nummer gegen Kummer: 116 111 – for children and teenagers